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CL Educate
Job description Client Service - Manager About US: Career Launcher Media is the institutional business arm of CL Educate Ltd (NSE: CLEDUCATE) that offers digital marketing & print solutions, events, and student outreach services to higher education institutions & universities across India. Minimum qualifications: Bachelor's degree or equivalent practical experience. Ability to speak and write in English fluently. Preferred/Key qualifications: 1. Experience in digital, client management, customer service, marketing, consulting, or related field 2. Familiarity with managing a portfolio and/or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.). 3. Campaign Management Build campaign and review every account in the portfolio in complete detail to understand the current level of performance, identify the previous year trends and present value-driven insights at key customer touch points 4. Create high-value revenue-generating opportunities and impactful engagements with key clients. 5. Build and develop relationships with existing clients by providing new product solutions through extensive analytics, consulting and communication with the clients. 6. Digital Marketing Exposure (Recommended) 7. Excellent communication and problem-solving skills. 8. Curating content for landing pages, and promotional communication for SMS, Emailers, FB, etc. 9. Team Management • Mentor and coach new members in the team to come up to speed • Ability to work seamlessly with large cross-functional teams and meet timelines. • Participate in team level operational, campaign planning and brainstorming activities. HR Contact - nistha.malhotra@careerlauncher.com Role: Service Delivery Manager Industry Type: Education / Training Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Service Delivery Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Service DeliveryCampaign Management Client OnboardingClient AcquisitionDigital CampaignsClient InteractionClient ManagementClient CoordinationCampaign PlanningBrand CampaignsClient ServicingClient SolutionsClient RelationshipClient Handling
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