Telcovas Solutions Services

• Salary: Not disclosed
• Location: Noida, Hyderabad
• Key Skills: Accounting

Job Description:

Job description Profile - Product & Pre-Sales Manager Conversational AI & AI-Voice Agents Location: On-site - Delhi or Hyderabad / Hybrid / Remote Experience: 3 - 5 years (flexible for strong candidates and domain expertise) Industry: Artificial Intelligence, Contact Center Tech, Conversational Platforms, Telecom Type: Full-time About the Role We are seeking a Product & Pre-Sales Manager who thrives at the intersection of AI innovation, customer needs, and enterprise sales enablement. This hybrid role blends product ownership with technical pre-sales leadership, focused on voice agents, AI assistants, NLP-driven solutions, and AI-powered call center automation. Youll help shape product roadmaps, guide solution architecture, and support enterprise sales teams in presenting AI voice and chat solutions to global clients—especially in telecom and customer service domains. Key Responsibilities Product Management Define, own, and communicate the product vision for AI voice agents and conversational AI solutions. Drive product roadmap and feature prioritization in collaboration with engineering and data science teams. Ensure product-market fit by deeply understanding user pain points, contact center workflows, and voice automation opportunities. Gather customer feedback, usage data, and competitor intelligence to evolve product offerings. Support creation of use cases, technical documentation, and training materials. Pre-Sales Leadership Work directly with enterprise clients to understand requirements and craft AI-based call center and voice automation solutions. Lead demos, proof-of-concepts, and technical solutioning for key accounts. Collaborate with the sales team to respond to RFPs, RFIs, and create compelling proposals. Translate business problems into solution architectures using AI, NLP, and contact center technologies (CCaaS, IVR, voice AI platforms). Act as a subject matter expert in client meetings, industry events, and technical workshops. Required Skills & Experience 3–7 years of experience in product management, technical pre-sales, or solution consulting, ideally in AI or telecom environments. Deep understanding of conversational AI, NLP/NLU engines (e.g., Dialogflow, Rasa, Amazon Lex, IBM Watson, Microsoft Bot Framework). Exposure to voice bot platforms, CPaaS providers (e.g., Twilio, Vonage), or AI contact center stacks. Ability to draft and communicate solution architecture involving APIs, cloud platforms (AWS, Azure, GCP), and AI services. Excellent communication and presentation skills with both business and technical audiences. Experience working with or selling to contact centers, BPOs, telecom operators, or large enterprises. Prior experience integrating AI agents with CRMs (e.g., Salesforce, Zendesk), ACD/IVR platforms, or CCaaS systems (e.g., Genesys, NICE, Five9). Hands-on understanding of speech-to-text (STT), text-to-speech (TTS), and voice analytics. Familiarity with RAG-based conversational agents, LLMs, or open-source AI frameworks. Background in telecom, enterprise AI, or customer experience automation. Why join us We are fast growing Telecom and IT company in the playground for past 14 years Venturing into AI - a lot of headroom to grow along with the company's growth Collaborative yet competitive, inclusive and flexible work environment we value employee's suggestion Opportunity to work on large-scale deployments across industries and geographies. Fast-growing team with global ambition and deep technical roots. Role: Pre Sales Engineer Industry Type: Telecom / ISP Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: BD / Pre Sales Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills TelecomArtificial IntelligenceAITelecommunication