Deloitte

• Salary: Not disclosed
• Location: Thane
• Key Skills: Accounting

Job Description:

Job description Job Title: Order to Cash Job Summary: We are seeking an experienced and detail-oriented Order to Cash to oversee the end-to-end management of the Order to Cash (O2C) process. This role involves coordinating all activities from customer order processing to invoicing and collections, ensuring timely and accurate cash flow for the organization. The ideal candidate will have a strong background in managing the O2C cycle, team leadership, and process optimization, and will be responsible for ensuring alignment between sales, finance, and customer service teams. Key Responsibilities: End-to-End Order to Cash Process Management: Lead and manage the Order to Cash (O2C) cycle, ensuring efficient processing of customer orders, invoicing, and collections. Ensure orders are processed accurately and promptly from order entry through invoicing and cash collection. Oversee the timely resolution of order discrepancies and customer queries. Customer Collections and Reconciliation: Coordinate with the collections team to ensure timely collection of customer payments and management of overdue accounts. Perform detailed reconciliation of customer accounts, addressing any discrepancies in payment records and ensuring customer satisfaction. Monitor customer aging reports and ensure follow-up actions are taken to reduce overdue balances. Sales and Invoicing Reconciliation: Perform sales reconciliation and ensure accurate invoicing for all products/services delivered. Work closely with the sales and finance teams to address any discrepancies in sales transactions, credit notes, or returns. Ensure that invoicing is aligned with contractual terms and conditions. Month-End Activities & Reporting: Assist in the month-end closing process, ensuring that all O2C transactions are accurately reflected in financial reports. Prepare reports on accounts receivable, aging, cash flow forecasts, and outstanding invoices. Provide variance analysis and recommend actions to reduce DSO (Days Sales Outstanding) and improve cash flow. Team Leadership & Development: Lead and supervise a team of Order to Cash professionals, ensuring that all activities are completed efficiently and in accordance with company policies. Provide guidance, training, and mentorship to team members to ensure high performance and career development. Monitor team performance against KPIs and SLA (Service Level Agreements), ensuring deadlines are met. Collaboration with Cross-Functional Teams: Work closely with internal teams (sales, finance, logistics, and customer service) to streamline the O2C process and resolve any issues impacting cash flow or customer satisfaction. Act as a key liaison between the finance and operations teams to ensure alignment in the management of orders and collections. Process Improvement & Optimization: Continuously evaluate and improve the Order to Cash process to enhance operational efficiency and reduce cycle times. Identify opportunities for process automation and lead initiatives to implement best practices. Compliance & Risk Management: Ensure adherence to company policies, internal controls, and relevant financial regulations within the O2C process. Manage and mitigate risks related to revenue recognition, collections, and cash flow management. Reporting & Analysis: Generate and present regular O2C performance reports to senior management, highlighting KPIs such as DSO, collections efficiency, and customer payment behavior. Analyze and report on trends and provide actionable insights to improve O2C processes. Qualifications: Chartered Accountant, Bachelors degree in Finance, Accounting, Business Administration, or a related field. 5+ years of experience in Order to Cash, with at least 2-3 years in a leadership role. Proven experience in managing end-to-end O2C processes, including order entry, invoicing, collections, and reconciliation. Strong knowledge of accounting principles and financial regulations related to O2C. Proficiency in ERP systems (SAP, Oracle, etc.) and Microsoft Excel (advanced skills required). Experience in managing and