Wayfair

• Salary: Not disclosed
• Location: Bengaluru
• Key Skills: Accounting

Job Description:

Job description Senior Product Manager, Partner Support Location: Bangalore, India (Hybrid) Who We Are: Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our Product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with Engineering, Experience Design, Analytics, and business leaders across Wayfair, our Product team ensures that we re building technology that solves important customer problems in elegant, scalable, measurable ways. The Partner Support team is at the heart of how Wayfair enables our partners (supplier or carrier) to thrive. When a partner needs help from shipping issues to customer inquiries they turn to our support channels. This team is responsible for making that experience smooth, efficient, and effective. We re building the future of partner support: one that combines intuitive tooling, intelligent automation, and powerful self-service capabilities. We re looking for a Senior Product Manager based in Bangalore to lead the transformation of our partner support ecosystem. In this role, you ll own critical support surfaces including our partner-facing ticketing tools, the intake funnels for issue resolution, our help center content platform, and AI-assisted support channels. You ll also own the product experience for our Partner Transfers Program, a unique initiative where partners directly engage with customers to resolve post-order issues. You ll work cross-functionally to deliver fast, high-quality solutions to partners while driving measurable improvements in resolution times, satisfaction, and support cost. What You ll Do: Define and execute the product roadmap for partner support tooling, including the ticket inbox experience, intake funnel, and support automation capabilities Own the evolution of the Partner Help Center, ensuring it is easy to navigate, content-rich, and optimized for quick self-resolution Lead product strategy for the Partner Transfers Program, ensuring the technology enables seamless interactions between partners and customers for post-order issue resolution Use data to identify pain points, assess feature performance, and prioritize product investments Collaborate with Engineering, Operations, Data Science, and Partner Experience teams to deliver meaningful improvements across the partner support journey Champion partner experience across the organization by representing their needs and closing feedback loops Ensure system stability and scalability as you grow platform capabilities and adoption globally We re Excited About You Because You: Have 5+ years of product management experience, preferably in B2B or platform products involving support, operations, or AI tooling Are experienced with service flows and support systems (ticketing platforms, help centers, CRM tools, etc.) Have excellent collaboration and communication skills, and thrive working with cross-functional teams across domain boundaries Bring a structured, customer-obsessed mindset and make data-driven decisions with confidence Have strong analytical skills (SQL proficiency is a plus) and experience working with product analytics Are excited about driving satisfaction and building technology that improves day-to-day . Role: Product Manager - Other Industry Type: Retail Department: Product Management Employment Type: Full Time, Permanent Role Category: Product Management - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Product managementAnalytical skillsAutomationoperational supportHP data protectorManager TechnologyIssue resolutionAnalyticsSQLCRM