Team Vertex Cosmos

• Salary: 3-4 Lacs PA
• Location: Pune(Kharadi)
• Key Skills: Accounting

Job Description:

Job description Transcom is Hiring for day shift premium process Role & responsibilities Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to meet customers' needs. Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback. Maintain records of all interactions with customers using CRM software Escalate complex issues to senior team members when necessary Both Fresher and experience can apply Preferred candidate profile Must Have Graduation Degree. Must have good communication skills, Interpersonal skills. Salary : Best in Industry Contact HR : Chandarani Email ID : Chandarani.khot@transcom.com Address : Transcom: Office No 1501, 1508 15th Floor, Nyati Enthral Sr.no. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014 Interview Time - 10 am to 5 pm Shift Timings : Male 9 am to 9 pm any 9 hours of shift Female: 9 am to 8 pm any 9 hours of shift 6 days working 1 rotational week off **Please do carry hard copy of your cv** Role: Customer Success Associate Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Support BPOCommunication SkillsCustomer ServiceBpo VoiceSolving QueriesVoice ProcessFresher HiringCustomer Handling