Transcom

• Salary: 1.75-2.75 Lacs PA
• Location: New Delhi, Gurugram, Delhi / NCR
• Key Skills: Accounting

Job Description:

Job description Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and professional manner. Provide accurate information on products/services offered by the company to meet customers' needs. Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback. Maintain records of all interactions with customers using CRM software. Escalate complex issues to senior team members when necessary. Desired Candidate Profile 0-1 year of experience in BPO voice process (domestic calling) or similar industry. Strong communication skills with excellent verbal fluency in English language. Ability to work on inbound processes, including handling multiple calls simultaneously. Basic knowledge of computer applications such as MS Office Suite (Word, Excel). Willingness to learn new technologies and adapt quickly. Role: Customer Success Associate Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Voice Process Inbound ProcessInbound Voice ProcessCustomer SupportDomestic Voice ProcessBpo VoiceInbound CallsDomestic Calling