Key Account Manager

Job description Job Introduction: Department : Operation Location: Pune (Need to look after PAN India sites) Designation: Key Account Manager Areas of Responsibility: Security Program Development: Spearheaded the creation and management of a robust security program to protect organizational assets from various threats. Risk Assessment : Conducted comprehensive security risk assessments, collaborating with internal and external teams to identify vulnerabilities and continuously improve security measures through audits and reviews. Incident Investigation : Led investigations into reported crimes, injuries, theft, and unusual incidents, ensuring thorough analysis and case management on an individual basis. Resource Management : Determined and allocated investigative resources effectively to meet case objectives, ensuring optimal outcomes. Surveillance Operations : Utilized physical, behavioral, and electronic surveillance methods to gather pertinent information for investigations. Patrol and Observation : Performed regular security patrols to deter theft, embezzlement, sabotage, and trespassing while observing and reporting any unlawful activities. Access Control : Managed access to protected premises, ensuring only authorized individuals were permitted entry. Crowd Control : Executed effective crowd control measures in public areas to maintain safety and order. Incident Response : Investigated and took lawful action on accidents, incidents, trespassing, and suspicious activities, maintaining compliance with Security Protocols. Crisis Management : Neutralized situations calmly and tactfully, utilizing common sense and sound judgment to protect individuals and property. Safety Monitoring : Monitored for safety hazards, fire risks, and other security-related situations, proactively addressing concerns. Customer Assistance: Provided assistance to customers, employees, and visitors, ensuring their safety and addressing any concerns. Reporting: Prepared detailed reports outlining critical findings, identifying process gaps, and providing strategic recommendations to senior management and stakeholders. Mitigation Strategies : Recommended and implemented security protocols, policies, and procedures to prevent future incidents. Database Management: Maintained an accurate database of fraud incidents, security breaches, threats, and accidents to inform ongoing risk management efforts. Process Improvement: Identified and implemented opportunities for investigative process improvements, enhancing efficiency and effectiveness. Candidate must have: . Presentable, having very good communication skill, .Thorough security knowledge. . Technology and electronic security knowledge . Access control system. . Risk assessment . Vendor management. . Stakeholder engagement. . Conflict resolution skill. . People management . Crisis Management. . Emergencing handling management . Good knowledge in Ms. Office . Expert in report preparation for MBR & QBR ,etc . High in Moral and ethics Eligibility Criteria: Graduation from any stream Role: Technical Support - Non Voice Industry Type: Facility Management Services Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Crisis managementAccess control systemDevelopment ManagerConflict resolutionProcess improvementRisk assessmentRisk managementResource managementMS OfficeMonitoring