Customer Care Executive

Job description Role & responsibilities I, Role (CCE) • Managing incoming calls and customer service inquiries • Generating sales leads that develop into new customers • Identifying and assessing customers needs to achieve satisfaction II, Skills (CCE) • Manage large amounts of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers • Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Should be Proficient in English, Hindi and Telugu. Preferred candidate profile Role: Telesales Industry Type: Medical Devices & Equipment Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Any Graduate, Diploma in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Telesales Inbound CallsOutbound Calling