Operations Manager - Service \u0026 Operations - Hospital

Job description RoleOperations Manager DepartmentService & Operations Employment TypeFull Time, Job description Essential Duties and Responsibilities: - Onboard new doctors, hospitals onto the platform - Structured follow-ups to ensure Doctors are on boarded on the platform and using the product - Maintain large number of doctor relationships to ensure they stick to platform for long term, prevent doctor churns - Ensure seamless experience for doctors and patients on platform with timely resolution of all queries and concerns - Doctor backed view on the platform and digital engagement and suggest further improvements - Work with all stakeholders (product team, design team, content and marketing team etc.) to ensure best experience for doctors and patients with C2C platform - Ensure platform awareness among doctors and offer quick issue resolution - Managing doctor/ patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed - Understanding doctor profiles (importance of doctor, tech savviness, patient demographics etc.) and the challenges and address then at product and process level to drive usage to ensure high recall - Co-ordinate with product team, do testing of new product launches - Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics; - Assist product team to understand customer problems, reproduce them and fix them Apply Save Save Pro Insights Location - Bengaluru,Kolkata,Hyderabad,Pune,Mumbai,Thane Role: Service Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: After Sales Service & Repair Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills operations managementproject managementservice managementcustomer servicecmmi team managementprocess improvementchange managementcustomer supporttechnical supportincident managementstakeholder managementagileitilsla management