Customer Success Manager

Job description Roles and Responsibilities Manage customer success by ensuring high levels of customer satisfaction, retention, and growth through effective communication, issue resolution, and proactive engagement. Identify opportunities for upselling and cross-selling products/services to existing customers based on their needs analysis. Develop strong relationships with key decision-makers at customer organizations to understand their goals and objectives. Collaborate with internal teams (e.g., sales, product development) to deliver tailored solutions that meet customer requirements. Analyze churn data to identify trends and areas for improvement in the customer life cycle management process. Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: B.Tech/B.E. in Any Specialization PG: MBA/PGDM in Information Technology, International Business, Marketing, Operations Key Skills Skills highlighted with ‘‘ are preferred keyskills UpsellingCross SellingCustomer Life Cycle ManagementCustomer RetentionChurn Management Retention ManagementCustomer EngagementCustomer Acquisition