IT Support Engineer

Job description Responsibilities: Provide L1 and L2 technical support to end-users remotely and in-person. Troubleshoot and resolve hardware and software issues, including: o Desktop/laptop computers o Printers/scanners/fax machines o Network connectivity issues o Software installations and upgrades o Email and other applications Install, configure, and maintain computer systems and peripherals. Perform routine system maintenance tasks, such as backups and virus scans. Document all support requests and resolutions in the ticketing system. Escalate complex issues to senior IT staff when necessary. Participate in on-call support rotation as required. Assist with IT projects, such as network upgrades and software deployments. Maintain a positive and professional attitude at all times. Operating Systems: Windows (all versions), macOS (preferred) Networking: TCP/IP, DNS, DHCP Hardware: PCs, laptops, printers, scanners, servers Software: Microsoft Office Suite, Active Directory, antivirus software Scripting/Programming: (Optional) PowerShell, Bash, Python Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: BCA in Any Specialization, B.Tech/B.E. in Any Specialization PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills IT Support PowerShellDNSTCP/IPBashDHCPPython