Team Leader

Job description Job Description : Team Leader - Fun BlockKnowledge, Skills & Abilities: Good communication & written skills Team Building Skills Customer Satisfaction Proficient in MS office. People Management Store Operartions Qualifications: Experience: Graduation/MBA in any discipline. 5 years of retail, leisure or hospitality experience, including management experience. Proven customer service focus and a comprehensive understanding of customer service principles Competent operational skills in a customer-service environment Experience in a leadership position exemplifying interpersonal skills and the ability to coach, mentor, problem solve and build teams. Proven commercial and financial management skills including analysing financial reports and effective cost control. Experience handling and managing confidential and sensitive information. Having experience in children education/enrichment is a plus Must LOVE interacting with children and love to have FUN! Reports to Reportees Centre In-Charge CSR/Cashier Duties & Responsibilities: Guest Satisfaction Inspire, coach and PARTNER with your Team Members by modelling the importance of the guest experience, setting expectations, and aligning individual goals with our company mission and values. Attract and excite our guests and little guests through amazing venue set up , presentation of educational activities, building guest relationships and promoting your venue as a premium FunBlock destination 2. Leadership & Team Management Staff Training: Ability to coach, mentor, and train staff on sales techniques, customer service, and product knowledge. Motivation and Engagement: Keep the team motivated to hit sales goals and maintain high morale and customer satisfaction. 3. Safety Ensure a FUN yet safe and clean environment for the Team Members and guests ensuring venue meets the required compliance and safety requirements defined within Funcity Safety Standards. 4. Financial Sales Strategies: Implement and drive sales strategies to meet and exceed store targets. Product Knowledge: Stay well-informed about the products or services offered to guide both staff and customers. Performance Tracking: Use data and KPIs (Key Performance Indicators) to monitor store and staff performance. 5. Operations Ensure that Marketing, Operational, Employee Motivation and other Corporate Office initiatives are handed down, communicated, understood and executed effectively in venue. Lead our day-to-day venue operation through consistently ensuring a REMARKABLE Customer Satisfaction and ensuring all company policies and operational procedures are adhered to. Contact : Anil Ghidiyal ( HR Dept) - 72109 86841 Email : anil.ghidiyal@landmarkgroup.in Role: Team Leader Industry Type: Retail Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Team HandlingExcelRetail Operations Stock ManagementCustomer Service ManagementFloor Management