Process Expert

Job description Job Title: US Voice Process Executive (Customer Support) Location: Noida Shift: Night Shift Experience: 0-5 ---------------------------------------------------------------------- Join Our Growing Team at Provana! Are you a confident communicator with a passion for helping others? We're on the lookout for energetic and customer-focused US Voice Process Executives to support our expanding operations! This is your chance to work with a dynamic team, engage with US-based clients, and build a rewarding career in customer service. If you love solving problems, enjoy fast-paced environments, and are ready to deliver world-class servicewe want to hear from you! ---------------------------------------------------------------------- Key Responsibilities: • Make outbound calls to US customers to address queries and concerns • Deliver accurate, helpful information with professionalism and clarity • Maintain detailed call logs and ensure timely follow-ups •Meet performance benchmarks for quality and productivity • Foster positive customer relationships through empathy and effective communication ---------------------------------------------------------------------- What Youll Need Excellent English communication skills (spoken & written) Prior experience in US voice process/customer support is a plus Willingness to work night shifts Basic computer literacy and familiarity with CRM tools Active listening skills and a solution-oriented approach ---------------------------------------------------------------------- Whats in It for You? • Competitive salary + performance-based incentives •Attendance bonuses • Health insurance coverage • Provident Fund (PF) & Gratuity benefits • Fast-track career growth with internal promotion opportunities • Supportive, team-oriented work culture ---------------------------------------------------------------------- Contact Details - Vidushi Singh 8630059672 Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills International Voice Process US ProcessInternational ProcessVoice ProcessUs Voice ProcessInternational CallingInternational BPO