Associate Analyst

Job description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs AreaMortgage Application Processing RoleAssociate Analyst BandAA Required Experience0-2 Years of overall experience, Essential Hiring Skills: Good understanding of the UK mortgage market with experience of handling mortgage applications Experience in the validation of customer data and documentation with history of correctly identifying AML, CDD and fraud concerns Experience of working within a high paced environment, managing high volumes with prioritisation skills ensuring KPIs and SLAs are adhered to Ability to work collaboratively with the onshore teams through effective communication skills Strong attention to detail, utilising your knowledge and support tools to progress mortgage applications correctly Strong verbal and written communication skills to ensure a smooth experience for Brokers and customers Have a proactive and professional approach to drive a right first-time outcome for the customer Ability to support and develop team colleagues by training and collaboration across the team Compliance with monthly quality checks ensuring accuracy on cases worked Understanding of UK legislation Very strong interpretation and articulation skills Excellent Keyboard skills and should be familiar with working on a laptop Strong typing skills with a minimum of 45 words per minute 100% shift adherence and demonstrate flexibility to work in shifts Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Mortgage( DM). Role: Non Voice - Other Industry Type: Software Product Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills amlarticulateprocess compliancetechnical supportmortgage project managementoperations managementteam managementphotoshopinstructional designquality checkprocess managemente-learningteam leadingillustratorflashsla managementitil