Operations Associate

Job description Fynd is India s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries. What will you do at Fynd Working closely and coordinating with Store Managers, on-ground support fleet, and logistics Team and get customer issues resolved and pass the information to the customer Service team so that they can connect with the customer Work on the emails and calls. Assist in troubleshooting in cases where the application does not work for internal and external stakeholders Pass feedback to Engineering Team in cases of technical glitches Coordinate with ground staff and ensure that SLA (service level agreement) is not missed Coordination with Logistics and internal team Provide information to the Customer Service Team on a proactive basis for any type of foretasted issues Some Specific Requirements Excellent fluency in written and spoken English is essential Ability to manage multiple tasks and deliver to deadlines Ability to build external and internal relationships and partnerships Continually looks for efficiency gains, shares best practice and suggests process improvements Customer service experience and the ability to deal with difficult customers is essential Excellent organisational skills and ability to priorities Good communication and documentation skills Proficiency in MS Office Preferably 1 year and above experience in operations in retail, e-commerce or start-up Smart Freshers can also apply. What do we offer Growth Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially. Flex University We help you upskill by organising in-house courses on important subjects Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you. Culture Community and Team building activities Host weekly, quarterly and annual events/parties. Wellness Mediclaim policy for you + parents + spouse + kids Experienced therapist for better mental health, improve productivity work-life balance We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment! Role: Customer Success Associate Industry Type: Software Product Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills Service levelFlexWellnessCustomer serviceMS OfficeTroubleshootingCustomer engagementTeam buildingLogisticsProductivity improvement