Microsoft 365 Lead Analyst

Job description Microsoft 365 Lead Analyst KEY EXPECTED ACHIEVEMENTS: He/She is accountable for the execution of operations related to the technical solutions, managing Incidents, Service Requests, using monitoring tools, contributing to root cause analysis. He/she permanently exchanges with the Engineer in order to improve service operability, by reducing the failures risks, improving the knowledge database and increasing the of automation. He/She defines designs, builds, deploys and maintains relevant & valuable information systems and tools on Microsoft Power Platform Governance and Administration (PowerApps, Power Automate, SharePoint INFRA) to support business stakes. Incident management: Incidents are handled from identification to closure, including advanced technical and functional analysis. High visiblity incidents are managed. Focal points of his/her perimeter are ensured in case of crisis. Service Requests handling: Processing and resolution of complex service requests, ensuring timely and accurate communication with users. Problem Management: Leading or participating in root cause analysis, coordinating with responsible contributors for patch implementation. Monitoring/Observability: Leveraging monitoring tools and data to proactively address issues and optimize service delivery. Inputs and requirements of monitoring system are provided to the buid team. Change Management: Analysis and validation of changes in production, considering their impact on users and providing clear communication. Links with the build team during the process of moving applications to production are ensured. Continuous Improvement: Active contribution to the continuous improvement of applications, proposing and implementing enhancements. Proactivy and anticipation are provided to prevent issues. Knowledge Management: Sharing of acquired knowledge, providing guidance and training to team members. Communication: Accurate communication is provided (direct communication, user callbacks, portals, ...) Service Level Management: performance of his/her perimeter is steered and managed with accurate tools Operability: contribute to guarantee that the build to run phase is done correctly. including respect of the process itself, but also working with build team to explain expectation of support team Tutors Support Engineers Role: System Analyst Industry Type: BPM / BPO Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Education UG: Any Graduate PG: Any Postgraduate Key Skills Root cause analysisAutomationChange managementMonitoring toolsProblem managementIncident managementFunctional analysismicrosoftContinuous improvementService level management