Lead Technical Program Manager

Job description Our Purpose Title and Summary Lead Technical Program Manager Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Real-Time Payments (RTP) offer immediate transfer and detailed messaging options for A2A (Account to Account) payments and are critical on Mastercard s journey for Multi-Rail Payments. Real Time Payments are categorized as Critical National Infrastructure for respective countries and requires high benchmark of resilience, availability, quality, and scalability. The Real Time Payments team is looking for a Lead Technical Program Manager with proven experience in Program Management. Are you: A self starter who is able to take full ownership of project plans without much need for Knowledge Transition/Training by self reading available documents. Able Conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering work across the portfolio. Role All staff at Mastercard are expected to demonstrate Mastercard Way every day - create value for our customers, partners and colleagues; grow together to achieve our goals and move faston what matters most for our customers and Mastercard As Technical Program Manager, you will: Support multiple teams with implementation of agile rules - rules of scrum, build in quality and limiting work in progress. Be a trained team facilitator and be continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity. Enable cadence and Synchronization across multiple teams so the individual team s backlogs and solutions are understood, resolved, and integrated. Close collaboration with the product management to keep the backlog healthy, groomed and purged. Organize and accelerate a group of related product engineering backlog items or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations Facilitate alignment of dependencies between the program team and third parties, release managers and other teams outside of the train Create mechanisms to effectively report out and control execution. Recognize complexity and create predictable delivery paths for large and/or complex efforts. Measurably improve, streamline, and/or eliminate excess processes. Utilize cross organizational mechanisms to describe and drive continuous improvements. Drive execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise. Be looked to as first point of contact for your team or area. and maintain the backlogs as transparent source of truth for status providing the right information and associated data visually about the state backlog of the project to the right all the audience at the right all times. Maintain backlogs as always on information radiators on batch size and flow of work. Understand the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Competently and independently represent team s services. Keep abreast of evolving technology landscape. Ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.) Work with ambiguity and with limited