Job Description & Scope
Job description Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Amazon started in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. It s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. We build the complex software solutions that work across our vendors, warehouses and carriers to optimize both the time and cost of getting packages delivered. Our products and services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers. We are looking for a Sr. Program Manager (PM III) to join our growing team in Amazon Shipping (SWA) organization! This position requires influencing across multiple teams, businesses, and senior leaders. The role requires a deep understanding of customer needs and thinking big about how we can make SWA experience for our shippers seamless and delightful. The ideal candidate is excited by product innovation, technology led business excellence, passionate about learning and should view every customer interaction as an opportunity to create an exceptional experience. You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom. We are seeking an innovative, intellectually curious, results-oriented Sr PM to drive critical programs in our organization. The Sr PM will be in charge of handling all aspects of technical projects within the SWA organization specifically within Shipper support, Billing Payment and Claims and concessions domains , including the following: Identification of product features impacts on the organization as they relate to business requirements. Definition of a cross-functional project plan with well-defined requirement traceability, identification of projects risks to the plan and managing these to conclusion to unblock the software teams. Managing product development estimation/sizing, release milestones scope and schedule identification, effectively communicate project status and suggest changes to use resources more efficiently. Propose solutions to technical constraints using their product and process expertise and experience, as well as provide expertise for escalated quality problems, anticipate bottlenecks in the development cycle. Define strategies, regularly participate in executive meetings to present their progress, and share project updates with customers and stakeholders. The right candidate will possess a strong product/program management background, will have demonstrated experience leading medium to large projects for software product development, and will have a good technology exposure. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a Sr.PM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them
