Client Support Executive

Job description Position Overview: At GreenSoft Solutions, were not just tech enthusiasts; we’re problem solvers on a mission to transform how our clients engage with technology. With a culture rooted in innovation and collaboration, we’re passionate about delivering exceptional service and support. Join us in making a difference—one customer at a time! Key Responsibilities: Serve as the first point of contact for customers via phone, email, chat, and ticketing systems. Understand customer issues, provide timely solutions, or escalate to technical teams as needed. Document and track support queries and resolutions in the internal CRM system. Provide product knowledge and usage guidance to clients. Follow up with customers to ensure their technical issues are resolved. Collaborate with internal departments (development and operations) for issue resolution and process improvement. Ensure customer satisfaction metrics are met and exceeded. Qualifications: You have a degree/ certification in IT and equivalent experience, plus a passion for technology and customer service. Previous experience in customer support or a related role—bonus points for IT industry/Transport/ Logistics experience! You possess excellent communication skills, both written and verbal with a customer-first mindset and talent for explaining complex concepts simply. A problem-solver at heart, you thrive on challenges and have a keen eye for detail. Familiarity with support ticketing systems and CRM software is a plus. You’re adaptable, ready to work flexible hours, and excited to tackle anything that comes your way! What We Offer: A competitive salary and a comprehensive benefits package that values your well-being. Opportunities for professional growth and development—your career path is as unique as you are! A vibrant workplace culture that encourages innovation, teamwork, and creativity. Role: Customer Success Associate Industry Type: Software Product Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: BCA in Computers, B.Sc in Computers, B.Tech/B.E. in Electronics/Telecommunication, Computers Key Skills Skills highlighted with ‘‘ are preferred keyskills Email SupportClient Relationship ManagementTicketing ManagementCommunication SkillsCustomer Support Chat SupportTechnical Customer SupportTroubleshootingTransport OperationsCrm SoftwareTicket HandlingTat ManagementProduct SupportIssue Resolution