ZOHO CRM Executive / Specialist

Job description Role & responsibilities Manage and update the ZOHO CRM system with accurate and timely customer data, including interaction histories, follow-ups. Collaborate cross-functionally with Sales, Product teams. Ensure CRM processes align with customer lifecycle stages and organizational goals for improved client experience and sales performance. Required Candidate Profile: Proven experience using ZOHO CRM, with a strong understanding of CRM best practices and automation features. Ability to analyze client feedback and identify trends to enhance service offerings and boost client retention. Skilled in tracking client engagement metrics, preparing detailed reports on customer satisfaction, and evaluating the overall effectiveness of CRM initiatives. Strong communication and interpersonal skills to coordinate with multiple departments Role: Customer Success, Service & Operations - Other Industry Type: Electronics Manufacturing (Electronic Manufacturing Services (EMS)) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Zoho ProjectsZoho Crm Crm SystemsCRM ManagementCRM StrategyCrm ImplementationCrm Software