Software Product Manager

Job description About iRely In 2008, iRely began selling its Commodity Management system to producers and processors. Since then, we have continued to expand and implement new software designed to deliver business management solutions for the petroleum distribution, retail, agriculture, and commodity industries. Today, iRely remains privately owned and self-funded, with a long-term ownership plan that ensures private ownership for decades to come. Our commitment to customer success has made us a global leader in digital transformation. Headquartered in Dallas, Texas with offices in Bangalore (India), and Makati City (Philippines), iRely has nearly 40 years of experience providing end-to-end ERP and CTRM to over 500 customers in more than 25 countries. Here at iRely, we understand that your Business isnt simple, but our Innovative Software Solutions are. Job Title: Software Product Manager Domain experiences desired: Commodity Trading and related Logistics Location: Bengaluru, India OR Makati, Philippines Hybrid Model (3 to 4 Days work from office/Week) Employment Type: Full-Time About Us At iRely, we are transforming enterprise operations with cutting-edge ERP software across critical industries. Our solutions are built to be robust, intuitive, and adaptable, and we are looking for a visionary Software Product Manager to lead innovation across our ERP platform particularly within logistics, petroleum distribution, dispatching, and commodity trading. About the Role As a Software Product Manager, you will be at the heart of our product lifecycle from vision to delivery. Your role will encompass strategy, design, execution, and customer alignment. You will lead cross-functional teams (including offshore talent), shape the roadmap, ensure high-quality deliverables, and champion customer success. This position is crucial to driving product development, support excellence, continuous improvement, and keeping pace with industry trends. Your leadership will directly impact customer retention and business growth. Key Responsibilities Gather, understand, and document customers business needs by directly engaging with them or collaborating with implementation teams. Create functional and technical designs including use cases, mockups, process flows, and data flow diagrams; estimate development effort and prepare Statements of Work for customer approval. Guide offshore teams to ensure development is completed as per requirements, within deadlines, and meets performance and quality standards. Collaborate with other Product Managers to ensure seamless software integration across the product suite. Ensure all product-related documentation and training materials are well-maintained and promptly updated; deliver training during new team onboarding and when new features are released. Engage with external business partners to manage third-party software integrations effectively. Take ownership of product quality by identifying factors that impact performance and mitigating potential risks early. Leverage internal quality programs and frameworks to deliver high-quality product features. Act as an escalation point for customer support issues and ensure timely resolution in alignment with SLAs. Embrace a culture of continuous improvement across feature sets, product quality, customer utilization, market competitiveness, and overall success. Collaborate cross-functionally to support customer success from pre-sales to post go-live and beyond. Maintain a strong focus on minimizing support issues by addressing root causes, eliminating bugs, and ensuring intuitive product features. Coach offshore teams to improve estimation accuracy and better assess capacity requirements. Foster the growth of offshore teams by enhancing their technical knowledge, analytical capabilities, and leadership skills. Requirements Bachelor s degree in computer science or related field. Overall 10+ years of experience is required. 5+ years of experience in product management preferably in Commodity Trading and related Logistics. 8+ years of business analysis or equivalent