Call Quality Analyst

Job description 891 965 4649Job Title: Process Improvement Adherence (PIA) Executive Location: Kaikondrahalli, Bangalore Position Type: Full-time Compensation Details: Take-home Salary: 16,000 to 19,500 per month (based on experience) Provident Fund (PF): 3,600 per month Incentives: Performance-based incentives up to 15,000 per month Employee Value Proposition: Employee health insurance coverage of 1 lakh per annum (company-paid premium) Free lunch and snacks provided Monthly rewards and recognition for top performers Performance-based promotions every 6 months; high achievers eligible for quarterly promotions Fast-track career growth potential to become a Unit Head within a few months Regular team outings and Annual Day celebrations Qualifications & Skills: Education: Any undergraduate degree (e.g., BBA, B.Tech, B.A., etc.) Key Skills Required: Excellent verbal and written communication skills Strong analytical and problem-solving abilities Proficiency in MS Office tools (Excel, Word) Sharp decision-making skills Strong attention to detail with the ability to identify process gaps Language Requirements: Mandatory: English and Hindi Preferred: Kannada, Tamil, Marathi, or Telugu Work Requirements: Flexible to work a 9-hour shift between 8 AM 10 PM Comfortable with a 6-day work week (weekday offs) Must own a laptop with a functional webcam and reliable internet connection Roles & Responsibilities: Conduct call audits to monitor process compliance and quality Prepare structured and detailed audit reports Identify and document errors for review and corrective action Share findings with the manager and assist in implementing improvements Collaborate with teams to ensure better process adherence Provide feedback to enhance customer service and operational quality Ensure compliance with company protocols and industry norms Support training initiatives to address quality gaps Track progress of process improvements and evaluate impact About the Company: NoBroker.com is the worlds largest C2C real estate marketplace, connecting over 85 lakh customers. Backed by investors like General Atlantic, Tiger Global, and SAIF Partners, NoBroker has raised over $151 million in funding. Headquartered in Bangalore, NoBroker employs over 4,000 professionals and is scaling rapidly. Training: Comprehensive training provided to ensure thorough understanding of processes and help new hires excel in their roles. SPOC Details WhatsApp: 8919654649 Mail: saithanmai.potla@nobroker.in Role: Call Quality Analyst Industry Type: Real Estate (Co-working) Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication Skills Quality AuditCustomer ServicePressure HandlingConvincing PowerEnglish LanguageCall MonitoringPresentation SkillsCall QualityQuality MonitoringCall AuditFeedbackCall CalibrationQuality Analysis