Assistant Operations Manager

Job description Role & responsibilities : -Support the Manager in planning and executing departmental strategies. Oversee daily operations and ensure team adherence to company processes. Monitor performance metrics and contribute to achieving department KPIs. Provide guidance, training, and support to team members. Handle customer/client escalations and ensure prompt resolution. Assist in preparing reports, documentation, and process reviews. Identify areas for improvement and suggest operational efficiencies. Ensure compliance with company policies, standards, and legal regulations. Role: Assistant Manager Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate Key Skills Good Communication In EnglishBanking Operations