Sr Accounts Associate

Job description Position Summary This position will help direct activities that support a variety of RIS Operations strategic operational business functions. This role will require to review validate annuitant details followed by directing the check in correct queue, issue held/outstanding payments, process reclaims for the overpaid amount work. Job Responsibilities Processes moderate to complex payments to beneficiaries and applies them to policies Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any). Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further Reconciles daily transactions and reports discrepancies and delinquencies. Analyze and research all discrepancies Investigate and resolve outstanding items Perform mid-month, month-end and quarter-end activities as per documented desktop procedures Ensure adherence to established attendance schedules Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results. Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction Ensure adherence to established attendance schedules Interpret correspondence to identify customer needs and expectations. Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results Assist others with work to assure attainment of department objectives Work as a team member to meet company s objectives while demonstrating core values and meeting key measures. Comply with regulatory requirements in prioritizing and completing work assignments Knowledge, Skills and Abilities Education Bachelor s degree in commerce or diploma with a minimum of 15 years of education. . Experience Minimum 48 months of experience in Business Process Off-shoring, Financial Institutions, Insurance industry. Knowledge and skills (general and technical) Technical Skills: Computer navigation skills Keyboarding and data entry Intermediate knowledge of MS Excel (Data formatting, Understanding of formulas functions etc.), Basic knowledge of MS Word, PowerPoint, Internet Process Specific Skills: Data entry skills Coaching and Feedback skills Ability to multi-task and handle high volumes of work in a fast-paced environment Soft Skills (Mandatory): Good written and oral communication skills Strong understanding and comprehension of the English language Good Analytical, problem-solving skills Very High Detail Orientation Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast-paced work environment Team player Positive attitude Soft skills (Desired): Demonstrate ability to work independently and in a team environment Self-disciplined and results-oriented Role: Finance & Accounting - Other Industry Type: Insurance Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance & Accounting - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Business processExcelCustomer satisfactionAnalyticalStandard operating proceduresProcess excellenceAccounts AssociateMS WordOperationsData entry