Technical Support Executive WFH

Job description Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through effective communication skills. Meet performance targets set by the company for call handling time, resolution rates, and quality standards. Collaborate with team members to achieve common goals and objectives. Maintain records of all interactions with customers using CRM software. Only Apply if you know Gujrati Language and you are technical graduate Desired Candidate Profile Bachelor's degree in Any Specialization (BCA/B.Tech/B.E.). Must Know Gujrati Language 0-1 year of experience in BPO customer service or related field (freshers welcome). Excellent written and oral communication skills in English language. Proficiency in Hindi speaking is an added advantage. Strong computer knowledge with basic typing speed ( 20 wpm) required. Perks & Benefits 6 Days Working Rotational Shifts for Male Candidates & Female Candidates Provident Fund Medical Benefits Over Time Incentives HR Akshay Teleperformance 9418377505 Role: Technical Support - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: BCA in Any Specialization, B.Tech/B.E. in Any Specialization, Diploma in Any Specialization PG: M.Tech in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Good English CommunicationWritten And Oral CommunicationBpo Customer ServiceHindi SpeakingCustomer Handling Skills Computer KnowledgeGujrati Language