Job Description & Scope
Job description Role & responsibilities 1. Technical Support: Provide technical support to customers via phone, email, chat, or inperson, resolving technical issues related to our CPaaS platform. 2. Troubleshooting: Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis. 3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities. 4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing. 5. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using our CRM and ticketing systems. 6. Collaboration: Collaborate with cross-functional teams, including sales, product development, and QA, to identify and resolve technical issues. Preferred candidate profile 1. Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. 2. Technical Skills: Strong technical background in telecommunications, cloud computing. 3. Experience with CPaaS platforms preferred. 4. Excellent problem-solving skills, with the ability to analyze complex technical issues. 5. Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders. Role: Technical Operations (Tech Ops) Industry Type: Telecom / ISP Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Support Education UG: B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization, BCA in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills TroubleshootingSMPP Communication SkillsWhatsapp APIEscalationsSMSClient InteractionMonitoring
