City Operations Manager

Job description Are You The Next UDian? Were hiring! If you think your experience and expertise tick all of the boxes for a great journey at Uncle Delivery, then apply for this role right away! Job Details Job Title: City Operations Manager Location: Bengaluru In this role, you will oversee the operational activities across Bengaluru & Hyderabad, ensuring efficiency, compliance, and excellent service delivery. You will play a crucial role in driving operational excellence while fostering a culture of collaboration and accountability. You would be responsible for the P&L of the cities and managing the overall workforce. Responsibilities: 1.Evaluate new onboarding funnels for driver and user onboarding and own lead conversion % across all channels. 2.Own user and driver life cycle management for the city. Strategize and analyze data to improve driver and user retention. 3.Organize and participate in events to build loyalty, community, and promote brand awareness. 4.Manage field and in-house teams to ensure city targets are met. 5.Demonstrate effective multi-project handling skills. 6.Anticipate high-demand phases and plan driver availability accordingly. 7.Anticipate process issues and proactively escalate/suggest solutions. 8.Identify the training requirements for teams/drivers and organize/coordinate with marketing to arrange in-house/ digital training programs for teams/drivers. 9.Excellent communication, presentation, and interpersonal skills. What we seek: 1.Must be curious, proactive, and have a solution-oriented approach. 2.You must tell an impactful story with analysis and smart data visualization, not just a number crunch. 3 Bachelor s degree. 4.Minimum 6 years of experience in driver and sales operations in a team management role. 5.Analytical & problem-solving skills. 6.Proficient in Advanced Excel and Google Sheets. 7.Excellent communication, presentation, and interpersonal skills. Role: Operations Manager Industry Type: Courier / Logistics Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Service deliveryInterpersonal skillsTeam managementOperational excellenceSales operationsAnalyticalBrand awarenessdata visualizationProject handlingLogistics