Job Description & Scope
Job description What if companies had truly informed, engaged, and influential employees? This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication , Employee Advocacy , and Employee Engagement . 11 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali. International since day 1, the company has offices in Paris, Lyon and Mumbai. Sociabble was founded by two pioneers of the Internet, Jean-Louis B nard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping bootstrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today. Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring. The mission At Sociabble, our Academy is responsible for helping internal teams and customers learn about our product through impactful experiences and scalable, digitalized resources. The Sociabble Academy delivers tailored employee learning paths via a Learning Management System (LMS), centralizes internal resources on a knowledge platform (Confluence), and provides on-demand client training through a customer communication tool (Sociabble Heroes). As a Learning Specialist, your responsibilities include: Customer resource production: Producing and distributing resources (e.g., videos, PPTs, workshop/webinar presentations ) based on scripts and briefs from the Academy Manager Updating existing resources (e.g., customer knowledge base) Support the Customer Success Management (CSM) team: Tracking open questions from CSMs (via a dedicated Teams channel) Testing features on the Sociabble platform to answer questions Collaborating with the Academy Manager and potentially other colleagues to confirm test results Responding to CSMs after investigation and documenting by writing technical articles on Confluence LMS administration: Adding/removing participants, updating dates, reading feedback, and following up with CSMs The ideal Candidate With a background in the Tech sector , you re able to demystify complex topics and transform them into clear, digestible content for a broad audience. You re good at turning raw information into clear, useful, and visual learning content like slides, videos, or tutorials. You re comfortable using tools like PowerPoint , Trello , and video editing platforms like Clipchamp. Experience with a Learning Management System ( LMS ) or AI tools is a plus. You re organized, pay attention to details, and can manage several tasks at once while meeting deadlines. You take initiative , ask the right questions , and seek clarity when needed. You re not afraid to speak up to move things forward. You have strong written and verbal communication skills You re eager to learn, dig deep into topics , and deliver good quality work You are fluent in English, and a basic knowledge of French is an advantage The perfect match? You will thrive at Sociabble if You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment. You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project. You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction on their projects. You like international, transparent environments where everyone can learn and be heard. Other Perks Join an international Scale Up SaaS that s certified as a Great Place to Work and as a Best Workplace for 2023. Enjoy benefits designed for your well-bei
