Technical Support Engineer

Job description About Us: Lxme is a leading financial services platform in India, committed to revolutionizing the way women manage and grow their finances. We are on a mission to provide innovative and accessible financial solutions to our women audience, leveraging cutting-edge technology and a customer-centric approach. Job Summary: We are looking for a proactive and analytical Support Engineer to troubleshoot and resolve customer issues, identify root causes, and implement both temporary and long-term solutions. The role involves automation, scripting, and working with APIs, databases, and cloud services to improve operational efficiency. What You'll Do: Investigate and resolve customer issues efficiently. Perform in-depth root cause analysis (RCA) to determine long-term solutions. Implement temporary fixes while planning and executing permanent solutions. Write scripts to automate repetitive tasks and optimize workflows. Work with APIs using Postman, analyze JSON responses, and validate integrations. Monitor logs and troubleshoot issues using AWS CloudWatch. Requirements: At least 1 year of experience on Golang/Java. Strong experience with Excel (VLOOKUP, pivot tables, etc.) Proficiency in SQL (including multiple JOINs, querying large datasets, etc.) Hands-on experience with API testing using Postman and JSON data analysis. Familiarity with AWS CloudWatch logs and debugging cloud-based applications. Strong communication skills to collaborate across teams and with customers. A problem-solving mindset with the ability to think critically and analytically. 1+ years of experience in engineering, preferably as a Full-Stack Developer (Python/JavaScript). Nice to Haves: - Mutual Fund Experience Role: IT Support - Other Industry Type: FinTech / Payments Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: B.Tech/B.E. in Computers Key Skills Skills highlighted with ‘‘ are preferred keyskills GolangJavaPostman ApiSQL QueriesJson Structure Root Cause AnalysisExcelAws CloudVLOOKUP