Customer Service Officer - MF

Job description We are looking for a highly motivated and customer-focused individual with 0 to 4 years of experience to join our team as a Customer Service Officer - MF in Equitas Small Finance Bank Ltd. The ideal candidate will have excellent communication skills and the ability to provide top-notch service to our customers. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide product information and solutions to customers via phone, email, or other channels. Resolve complaints and concerns in a timely and efficient manner. Collaborate with internal teams to improve overall customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products and services. Job Requirements Any graduate degree from a recognized university. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to work collaboratively as part of a team. Role: Customer Service Industry Type: Banking Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Finance application softwareCustomer Servicesalesretailinternet browsingmortgagebfsims office outlookrelationship managementinternet explorerhousing loanhome loanslapmortgage loans