Regional Collection Manager

Job description Duties and Responsibilities: To achieve collection targets assigned to the territory by meeting the collection target for the states or region assigned. Meeting the Target on Cost of Collections. Ensuring legal guidelines have complied for entire collection structure in letter and spirits. Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Keeping the write-off percent within risk pricing. Control GCL portfolio in terms of bucket flows. Handle customer issues escalations. Feed back on credit policy based on market conditions. Ensuring documented feedback and action taken on all cases in soft buckets. Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. Manage and put support mechanism for legal / police issues. Ensuring audit queries are complied with, ensuring corrective and preventive action. Manage productivity by fixing productivity parameters for Agencies/collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Assistant Manager. Recruitment of collection officers/area managers. Constant evaluation of Team Leads /Assistant Managers/Managers. Requirements: Demonstrated success & achievement orientation. Excellent communication skills. Negotiation Skills Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers. Work Experience: 10-11 years of Collections experience. Qualification: Collection of consumer loans/ business loans. Experience of handling/managing a team. Minimum a graduate (in any field). Preferably a DRA (Debt Recovery Agent) certified professional. Good knowledge of Computers (MS Office, email communication). Work Location: Delhi Role: Other Industry Type: Banking Department: Other Employment Type: Full Time, Permanent Role Category: Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Agency Management Collections