Urgent Hiring For Operations Manager - Collections

Job description Job Responsibilities: - Effective and efficient Implementation of the overall business strategy for Early Collections Team. - Monitor & manage the Process Metrics including Conversions, Login Hours, Call Quality, ACHT, customer complaint etc., highlight key risks and provide inputs for Mitigation Plan to achieve overall business goals . - Actively monitor bucket inefficiencies and suggest recommendations to improve the collection strategy - Designing calling strategy and dialer management - Manpower planning as per the forecast volume and ensure effective manpower alignment to drive bucket efficiency. - Define KPIs, mentor Managers / Assistant Managers, manage performance and conduct periodic reviews of team to share feedback and focus on performance improvement. - Suggest recommendations for learning and development, career progression, internal movement & employee engagement initiatives aimed at reducing attrition. - Target distribution and monitoring performance through daily, weekly reviews to ensure target achievement - Liasion with support functions to improve team performance. - Conduct daily briefings to keep the team abreast to process changes and advancement, keep them oriented towards target achievement and resolve concerns (if any). Desired Profile: - Expertise in supervising Early Collection team with a capacity of about 500-700 employees - Overall 10-12 years of experience across Call Center / Banking / Consumer Finance background - Practical experience in Collections strategy and processes - Advanced knowledge of MS Office (especially Excel - macros, formulas, PowerPoint) Intersted candidates can directly share their resume on below mentioned ID: Sanjeevani.supe@1point1.com Role: Banking Operations - Other Industry Type: BPM / BPO Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Banking Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Bpo OperationsCredit Card CollectionCollections Process Banking Collection