ACS Networks & Technologies - Executive - Customer Support

Job description Company Overview: Join our dynamic team at CSC Common Support Center, a government-authorized portal offering 310+ services. Our platform facilitates a range of essential tasks, from Aadhar card updates to banking services and ticket bookings. We're committed to providing seamless support to our valued customers across India. Position : Customer Support Executive Responsibilities : - Initiate outbound calls to applicants who have applied for CSC ID. - Provide comprehensive information about our government-authorized portal and the services offered. - Encourage applicants to register for CSC ID by highlighting the benefits and convenience of our platform. - Assist applicants in completing the registration process and resolving any queries or concerns they may have. Requirements: - Excellent verbal communication skills in Hindi. - Ability to engage with customers effectively over the phone. - Strong persuasion and negotiation skills. - Basic knowledge of government services and online platforms preferred. - Prior experience in customer support or telemarketing is a plus. Performance Expectations: - Generate a minimum of 10 new CSC ID registrations per month. - Handle a minimum of 25-50 outbound calls daily. - Achieve performance-based targets to qualify for bonuses and incentives. Compensation: - Additional bonuses and incentives based on registration targets achieved. - Opportunities for career advancement and skill development. Working Hours: - Monday to Saturday, 10:00 AM to 6:00 PM. Requirements: - Personal mobile phone with reliable internet connectivity. - Willingness to work from home. - Candidates selected for the position will receive detailed onboarding instructions. Join our team and be part of a mission-driven organization committed to serving communities across India. Apply now to embark on a rewarding career journey with CSC Common Support Center. Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad Role: Customer Retention - Voice / Blended Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Support Customer Servicegovernment servicesCustomer handlingtelemarketing outbound calling