Enterprise Account Manager

Job description 1.Client Relationship Management: Build and maintain strong, long-lasting relationships with enterprise-level clients. Understand clients business goals and challenges to align our services with their needs. Act as the main point of contact and advocate for clients within the organization. 2.Account Development: Ensure client retention and satisfaction through proactive communication and issue resolution. Identify opportunities for upselling and cross-selling additional services. Collaborate with internal teams to create customized solutions that address clients evolving requirements. 3.Strategic Planning: Develop account plans and strategies to achieve targets. Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients. 4.Collaboration with Cross-Functional Teams: Work closely with sales, marketing, project management, development, support teams to deliver comprehensive solutions and support to clients. Communicate client feedback to internal teams for continuous improvement. 5.Contract Negotiation and Renewals: Manage contract negotiations, renewals, and pricing discussions. Collaborate with legal and finance teams to ensure compliance with company policies and regulations. 6.Reporting and Analysis: Track and report on key account metrics, account performance, and client satisfaction. Use data-driven insights to make informed decisions and identify areas for improvement. 7.Customer Advocacy: Promote customer success stories and testimonials to showcase the value of our services. Act as a customer advocate within the company, ensuring that client feedback contributes to better development and improvement. Youll need to have: Bachelors degree in business, Marketing, or a related field. Proven experience as an Account Manager or in a similar client-facing role within the IT industry. Strong understanding of IT products, services, and solutions. Excellent communication, negotiation, and interpersonal skills. Ability to work collaboratively in a cross-functional team environment. Results-oriented with a focus on achieving account targets and customer satisfaction.\ Role: Key Account Manager Industry Type: Advertising & Marketing Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills enterprise saleschannel salesbusiness developmentcorporate salessalessales and marketingenterprise account managementclient relationship managementmarketingb2b saleskey account managementit productsnegotiationcommunication skills