Associate - Customer Success

Job description Responsibilities : - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience - Assist in creating training courses and educational materials - Review customer complaints and concerns and seek to improve the customer experience Skills : - Proven work experience as a Customer Success Associate or similar role - Experience working with brand image and promoting value through customer experience - Exceptional ability to communicate and foster positive business relationships - Technical skills required, as they relate to the use of the product or service - Accountability and personal organization are essential - Experience in managing a diverse group and training each according to company standards - A communications or marketing degree is preferred Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote. Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Success Customer ServiceCustomer RetentionCustomer engagementClient Relationship