Manager - Corporate Engagement

Job description Responsibilities:. Client management: - Act as the primary point of contact for corporate clients' HR and wellness teams. - Build and maintain strong relationships to ensure client satisfaction and continued engagement with Zyla's health and wellness programs. - Employee engagement strategy. - Design and implement tailored engagement strategies to drive adoption of Zyla's health services by employees. - Coordinate with internal and external stakeholders/agencies to timely execute the planned activities. - Stick to budgets for all planned activities. - Campaign management and communication. - Get the communication designed from the Brand team as per the plans for employee awareness across multiple channels (email, in-app notifications, social media, posters, etc) and share it with the respective HR/Wellness team SPOCs. - Ensure the communication for awareness, registration, participation, etc is communicated to all the respective employees through all the channels. - Coordinate regularly with key stakeholders to ensure high visibility of our communication. - Ensure all the engagement elements like decks, presentations, brand assets, etc are designed in high-quality as per Zyla's brand guidelines and the content in these decks/presentations are approved by the expert team. - Data-driven insights and reporting. - Monitor engagement metrics and track participation trends to identify areas of improvement. - Share insights and regular reports with clients to highlight program success, employee health outcomes and engagement ROI. Qualifications:. - Minimum of 3 years of relevant B2B client servicing experience. - Proven expertise in strategic account management and client success initiatives. - Strong verbal and written communications skills. - Event management experienceend to end. - Strong analytical skills with a focus on driving actionable insights (hands on knowledge advanced Excel must). Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Corporate Engagement Client ManagementB2B ClientClient ServicingClient Services