Quality Analyst- US heathcare - Day shift

Job description We are HIRING!!!!! Job Summary: We are seeking a detail-oriented and experienced Quality Analyst with a strong background in the healthcare domain and voice process to monitor, evaluate, and improve the quality of inbound and outbound calls. The ideal candidate will be responsible for ensuring compliance with regulatory standards (such as HIPAA), internal quality benchmarks, and client-specific guidelines while identifying training needs and process improvement opportunities. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills US Healthcare Quality AuditCall MonitoringQuality MonitoringCall QualityFeedbackCall AuditCall CalibrationHealthcare BpoQuality ToolsCalibration