Manager - Customer Service

Job description Roles and Responsibilities Manage customer service operations to ensure timely resolution of customer queries and issues. Develop and implement effective strategies for client relationship management, focusing on retention and growth. Oversee SLA management, ensuring compliance with agreed-upon targets and metrics. Collaborate with cross-functional teams to drive process improvements, streamline operations, and enhance overall efficiency. Analyze performance data to identify trends, opportunities for improvement, and areas for cost reduction. Desired Candidate Profile 5-10 years of experience in supply chain with a focus on Customer Service Management. Strong understanding of Client Relationship Management principles and practices. Proven track record in managing multiple priorities simultaneously while maintaining high levels of accuracy and attention to detail. Role: Customer Success, Service & Operations - Other Industry Type: Courier / Logistics Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Service ManagementSLA ManagementClient RelationshipOperations Management