Immediate Hiring For After Sales Manager @ Vashi

Job description We are proud to get Certified as Great Place to Work '2024 Greetings from Home Bazaar Services Pvt Ltd!!! Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 3500+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: After Sales Specialist/Manager Job Location: Vashi (Navi Mumbai) Experience: 3 year to 8 years Weekly Off: 6 Days working (2nd & 4th Saturday Off) Benefits : Yearly Incements Roles & Responsibilities: Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Enhance overall customer experience by coordinating and following up with internal and external customers. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Desired Candidate Profile: Good communication skills. Good Exposure to Microsoft Excel is a must. Good experience in internal coordination within the team & other required departments. Should have a positive attitude & should be confident to accept new challenges. Why Join Us? Excellent Inputs & Real Time Support given by management to achieve realistic targets Professional development & career advancement opportunities within the Homebazaar.com Young & Vibrant work Culture. What will we give you? Fixed Salary + Half Yearly Increment(Performance Based) How to Apply? Kindly share your resume on niveditha.rayappan@homebazaar.com and for more details contact on 8655670093 Role: After Sales Service & Repair - Other Industry Type: Real Estate (Co-working) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: After Sales Service & Repair Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication SkillsCustomer Service Customer RelationshipCustomer SupportSolving QueriesCustomer CareVoice ProcessCustomer ManagementCustomer HandlingClient SatisfactionInternational BPO