Tier- 1 Support Specialist

Job description Role & responsibilities Handle calls and chats with inquiries related to products and services offered. Respond to multiple inbound calls or chats; gather and verify required information as appropriate. Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed. Gather all required information while working on customers reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed. Basic knowledge about different troubleshooting ideas about Computer. Obtain all required information and relay the same to other departments as per the protocol. Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. Be flexible in an environment by championing and embracing change. Preferred candidate profile Be Flexible in working hours which is a must. Have basic computer knowledge and ability to troubleshoot different situations. Comfort with and knowledge of how to use Microsoft Office, email etc. Excellent oral and written communication skills; An unerring attention to detail; The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums. A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer. The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious; Experience working as part of a collaborative team we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction. Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply. Role: Technical Support - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer ServiceTechnical SupportVOIPCustomer HandlingVoice Support Customer SupportRouter ConfigurationVoice Process