Job Description & Scope
Job description Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms Train/instruct users in proper use and security of all systems Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet Respond to program error messages Provide network communications support and technical guidance Refer major problems to vendors/technicians Analyze, recommend, and implement process improvements Consult with others to assess/analyze/resolve computing needs and system requirements Inspect, test, and diagnose computer equipment/systems Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements Plan, coordinate, and implement network security measures Provide end-user support for all applications Plan and manage disk space for entire network Maintain accurate inventory of all technological devices Enter commands and activate controls on computers and equipment Ensure backup tapes are locked in a fireproof safe Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager Maintain confidentiality of proprietary information; protect company assets Address guests service needs; assist other employees Speak with others using clear and professional language; answer telephones using appropriate etiquette Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process Develop and maintain positive working relationships with others; support team to reach common goals Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds Stand, sit, or walk for extended periods of time Enter and locate information using computers/ Point of Sale (POS) systems Move up and down stairs/ramps Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience Role: System Analyst Industry Type: Hotels & Restaurants Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Education UG: Any Graduate PG: Any Postgraduate Key Skills TradeComputer hardwareWANLANNetwork securityEnd User SupportInformation technologyCostComputer networking
