Senior Application Support Specialist(Kantar/Xtel)

Job description Location: Mumbai & Hyderabad(Hybrid-2 days from office) Key Responsibilities: Provide advanced technical support for Kellanovas Xtel application, ensuring smooth operation and minimal downtime. Collaborate with cross-functional teams to troubleshoot and resolve complex application issues. Monitor application performance and implement improvements to enhance efficiency and user experience. Lead the deployment of updates, patches, and new features, ensuring compatibility and stability. Mentor junior team members and provide guidance on best practices for application support. Document processes, solutions, and troubleshooting steps for future reference. Required Skills and Experience: Extensive experience in application support, preferably 3-5 years, with Kantars Xtel or similar platforms. Strong problem-solving skills and the ability to work under pressure. Proficiency in relevant tools. Excellent communication skills to liaise with stakeholders and team members effectively. A proactive approach to identifying and addressing potential issues before they escalate. Preferred Qualifications: Familiarity with Kantars Xtel application and its functionalities. Experience in a leadership or mentoring role within a technical team. Certifications in relevant technologies or methodologies. Role: Network (Support) Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Application supportMentorDeploymentTroubleshootingTechnical supportMonitoring