Telecaller

Job description Seger Overseas is looking for Telecaller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities: 1. Make outbound calls to customers to promote products and services, or follow up on recent purchases. 2. Respond to customer inquiries and provide information about products and services. 3. Resolve customer complaints and provide appropriate solutions. 4. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. 5. Meet and exceed sales and customer satisfaction targets. 6. Continuously improve product and service knowledge to provide accurate information to customers. 7. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. 8. Follow all company policies and procedures, including those related to confidentiality and data security. 9. Participate in training and development opportunities to improve skills and knowledge. 10. Adhere to schedules and work efficiently under pressure to meet deadlines. Role: Customer Retention - Voice / Blended Industry Type: Automobile Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate PG: Any Postgraduate Key Skills bpoback officecustomer servicecustomer complaintscustomer carecustomer interactionsalescustomer supportcomputervoice processcustomer satisfactionoutboundtelecallingreceptioncustomer handlingdata entrycommunication skills