Opening For WFM - Chennai

Job description Responsibilities Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the phone. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills wfm Workforce ManagementCapacity PlanningReal Time AnalysisRosteringWorkforce Planningrta