Job description Role & responsibilities Drive and improve CX metrics such as CXNS, NPS, EI, and Escalation TATs Analyze data to identify gaps and opportunities in customer experience Collaborate with internal teams and stakeholders to implement CX improvement plans Monitor performance, highlight deviations, and ensure timely resolution of issues Prepare and share periodic performance reports with relevant stakeholders Skills & Requirements: read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Data VisualizationAdvanced ExcelData AnalyticsData Reporting ExcelPower BiData ManagementData Analysis
Job Summary
Company
Flipkart
Location
Bhiwandi, Mumbai (All Areas)
Salary Range
Not disclosed
Experience
1-3 Yrs
Verification
Government Verified Recruiter
TrueCV Commitment Pledge
Zero Ghosting Guarantee
Every recruiter on TrueCV commits to review applications, respect interview time, and authenticate joining via our Day 1 Handshake.
