Senior Quality Manager

Job description Roles and Responsibilities Conduct regular audits to identify areas for improvement and implement corrective actions to maintain high-quality products and services. Collaborate with cross-functional teams to develop process improvements, reduce defects, and enhance customer satisfaction. Analyze data from various sources to track key performance indicators (KPIs) such as first-time right rate, defect rate, and customer complaints. Provide training and coaching to team members on quality principles, procedures, and best practices. Desired Candidate Profile 5-10 years of experience in Quality Assurance/Quality Management or related field. Effective communication skills with ability to present findings and recommendations to stakeholders. Excellent analytical skills with ability to interpret complex data sets. Current designation should be as Senior Manager Quality E-commerce experience Mandatory Work Location: Kolkata Need immediate joiners Interested candidates can apply at puja.vishwakarma@startek.com Role: Quality Manager / Supervisor Industry Type: BPM / BPO Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Quality Management Quality MonitoringQuality ImprovementQuality InspectionQuality AnalysisProcess ImprovementQuality AssuranceQuality EngineeringqualityQuality Control