MEGA DRIVE

Job description Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with empathy and professionalism. Provide accurate information to customers regarding products/services offered by the company. Resolve customer issues promptly and efficiently while maintaining a high level of service quality. Meet performance targets set for call handling time, resolution rates, and first-call resolution ratios. Collaborate with team members to achieve common goals and objectives. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills BPOCustomer Service Blended ProcessInbound ProcessCustomer CareDomestic BPOVoice ProcessInternational ProcessDomestic ProcessChat ProcessInternational BPO