Infra Tech Support Practitioner

Job description Project Role :Infra Tech Support Practitioner Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills :Automation in Systems Integration Good to have skills :NAMinimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Stay updated with the latest technologies and trends in systems integration.- Provide training and guidance to junior team members.- MoveIT MFT Management:-Manage and administer the MoveIT Managed File Transfer (MFT) system. -Ensure secure and reliable file transfer operations. -Troubleshoot MoveIT-related issues and provide technical support. -Implement and maintain MoveIT automation and workflows. Professional & Technical Skills: - Must To Have Skills: Proficiency in Automation in Systems Integration.- Strong understanding of system integration principles.- Experience in configuring and maintaining software products.- Knowledge of network protocols and troubleshooting techniques.- Hands-on experience with system monitoring tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Automation in Systems Integration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education Role: Network (Support) Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills networkingtechnical supportsystem integrationtroubleshootingsystem monitoring sap upgradeeccsap netweaversap securitynetweaveruser administrationsap basislinuxsap hanasap basis administrationsolution managementunix