Service Delivery Manager (Contract role For 1 year)

Job description MAIN PURPOSE OF THE JOB Manage and provide leadership, motivation, and inspiration for the members of the Move Management CX team based in Gurgaon India to deliver exceptional service delivery for our domestic and export consumer clients across the region. Respond to escalation of issues and manage appropriately to resolve within our local and global agent network Oversee the quality of operational processes and procedures for the move management team Maintain workloads of in the team to ensure clients are getting the appropriate time and service level dedicated to their move type. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Service Delivery Team DevelopmentCustomer Experiencepeople leadershipfinance/costcompliance/risk