Payment Lifecycle Analyst

Job description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Analyst within JPMorgan Chase, you are responsible for completing fund transfer requests/payments received from our clients both financial & non-financial institutions. Transaction requests are received both electronically and manually. As a Cash Operations TL, you will be directly responsible for the day to day operations, including transaction processing - payments and receivable; ecommerce payments; client service & and database controls. You will be responsible for understanding the key metrics and risk components and support the operations lead to meet the financial goals and objectives put forth by the LOB, while partnering globally with the regions where the business operations are located. Job Responsibilities Process electronic, manual transactions and reconciliations. Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures. Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors. Mail correspondence timely with internal and external clients. Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations. Follow escalations matrix for identified issues. Assist in issue resolution and provide incident report in case of errors. Identify training and development needs for team members to enhance their skills and capabilities. Be a back-up for other processes within the department. Perform product verification tests (PVTs) on the system as and when required. Run assigned process improvement projects. Required Qualifications, Skills and Capabilities Bachelors/ Post Graduate degree in finance, accounting, business, or related field. Minimum of 5 years of experience in cash operations, payments processing, or financial services. Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region. Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels. Proven leadership abilities, including team management, coaching, and performance evaluation. Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills Fluent written and oral communication skills in English. Role: Customer Onboarding - Non Voice Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Interpersonal skillsTeam managementProcess improvementAnalyticalIssue resolutioncash operationsTraining and DevelopmentOperationsFinancial servicesBusiness operations